Legal

Privacy Policy

This policy explains how we collect, use, disclose, and protect personal information in accordance with Canadian privacy law.

Last updated: 2025-10-13

BrandsBuilders operates a form-first intake model and provides consultation-based growth services. We aim to collect the minimum amount of personal information necessary to evaluate fit, deliver services, and communicate with you responsibly.

1. Organization

BrandsBuilders is based in Alberta, Canada. For our website and outreach activities, we act as the organization responsible for personal information. When delivering services to clients, we may act as a service provider handling information under the client’s direction.

2. Information We Collect

Information you provide

  • Application and intake forms (name, email, phone, business details).
  • Messages sent through our website or by email.
  • Preferences for contact method and communication.
  • Access you voluntarily grant to client-owned platforms for service delivery.

Automatically collected information

  • Basic technical data (IP address, browser type, device).
  • Limited analytics related to page usage and security.

3. How We Use Information

  • To review applications and assess service fit.
  • To communicate with you regarding your inquiry or engagement.
  • To deliver agreed-upon services.
  • To maintain security, quality, and internal records.
  • To comply with legal and regulatory obligations.

4. Consent & Canadian Law

We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Consent is obtained explicitly through our forms or implicitly where reasonably expected to fulfill your request.

For electronic communications, we comply with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe or withdraw consent at any time.

5. Cookies & Analytics

We do not use advertising trackers on this site. Limited analytics may be used to understand site performance and protect against abuse. You can control cookies through your browser.

6. Disclosure of Information

  • Trusted service providers (hosting, email, forms, billing).
  • Platforms you authorize us to access for service delivery.
  • Legal or regulatory authorities when required by law.

We do not sell personal information.

7. Retention

  • Non-client inquiries: up to 12 months.
  • Client records: duration of engagement plus reasonable post-engagement retention.
  • Analytics logs: retained for the shortest feasible period.

8. Your Rights

Under Canadian law, you may request access to your personal information and request corrections if it is inaccurate or incomplete. Requests can be sent to hello@brandsbuilders.agency.

9. Data Location

Some service providers may store or process data outside Canada, including in the United States. We use contractual and technical safeguards appropriate to the sensitivity of the information.

10. Security

We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information, including access controls and secure communication methods.

11. Changes

We may update this policy from time to time. The latest version will always be available on this page.

12. Contact

BrandsBuilders
Alberta, Canada
Email: hello@brandsbuilders.agency